Security
- I received money that isn't mine. What should I do?
- Why has my account been set to Receive Only status?
- How do I update my personal details when my account is suspended or set to Receive Only?
- How do I upload multiple documents you've requested?
- Where will I see when a new device logs into my account?
- I received a message about signing in on another device – but that wasn’t me. What should I do?
- Under what legal or regulatory circumstances might my personal data be shared with UK government bodies or authorities?
- Why did I get an email asking me to upload Source of Funds?
- How do I upload Proof of Identity you've requested via email?
- How do I upload documents you've requested via email?
- My link to upload the documents you've requested has expired. What should I do?
- How do I upload a Proof Of Address you've requested via email?
- How do I upload a Proof Of Funds?
- I’ve seen a Source of Funds request pop-up in my app. What do I need to do?
- Is requesting additional information covered in the Terms and Conditions?
- What does Suits Me accept as a source of funds evidence?
- Why are you asking for my source of funds?
- Why can’t I unfreeze my card immediately after freezing it?
- I'm not a Suits Me customer. I found a Suits Me card. What should I do?
- Can the Customer Care team unblock my account?
- Why am I receiving emails from Suits Me when I don't have an account?
- Why is my card placed under review by Suits Me?
- Why am I receiving texts from Suits Me when I don't have an account?
- Are there any merchants I'm not able to buy from?
- Can I contact the Safeguarding team directly by phone?
- Can I transfer money or close the account whilst it is under review with the Safeguarding Team?
- Why is my account still blocked after sending proof documents you have requested?
- How long does it take to unblock my account?
- I logged into my app and I saw a message "Account blocked". What should I do?
- Why has my account been blocked?