If your Suits Me account is blocked, it means you can’t access your funds or use your card. This includes making purchases, withdrawing cash, transferring money, or handling any standing orders or direct debits.
Reasons Your Suits Me Account May Be Suspended
There are a few reasons why your account might be blocked, such as:
- Protecting your account from unauthorised access
- Suspected fraud or suspicious activity
- Disputes or investigations
- Reports of a lost or stolen card
While Suits Me provides your account and the everyday features, it’s worth noting that we partner with an issuing bank and Mastercard to manage and regulate those services. Often, it’s the issuing bank that decides when an account is frozen, rather than Suits Me directly.
Please understand that, due to the strict regulations we must adhere to as a regulated financial institution, we are unable to discuss the specific reason for the suspension or provide any further details beyond what has already been mentioned above or provided to you in an email from our Safeguarding Department.
What to Do If Your Suits Me Account is Blocked
- Check your email – You should have received a message from our Safeguarding Team. If they request any information, please respond quickly so they can finish the review.
- Check your account – Log into your Suits Me app and take a look at your recent transactions. If anything seems unfamiliar, do let us know.
- Contact us - If you’ve replied to the Safeguarding Team’s email, or if you haven’t received one, our Customer Care Team is here to assist you.
How to Reduce the Risk of a Blocked Account
While no bank or account provider can promise you’ll never encounter a block, here are some steps you can take to help prevent it:
- Use chip & PIN after every five contactless payments to avoid security flags on your card.
- Never share your debit card, PIN, or account credentials with anyone.
- Stay within your account limits and be aware of your transaction thresholds.
How Suits Me is Different
At Suits Me, we aim to minimise unnecessary account freezes. We use advanced fraud detection technology to reduce false positives, ensuring that our genuine customers don’t face disruptions. If your account is temporarily blocked, we act very quickly — often, customers aren’t even aware there was a block to begin with.