If you've received money that doesn't belong to you, don't worry. We can help.
Please don't spend or move the money until you've spoken with us. If the payment was sent by mistake, the funds may need to be returned to the rightful sender.
For your security, please don't send the money back yourself, even if someone contacts you asking for it.
It could result in you losing money.
Instead, contact us and let us know about the unexpected payment. We'll investigate the transfer and, if appropriate, help arrange for the funds to be returned safely to the correct sender.
When you contact us, it helps if you can provide:
- The amount you received.
- The date the money arrived.
- The name of the sender, if it's visible.
- Any messages or information you've received about the payment.
We'll review the payment and guide you through the next steps. If the funds need to be returned, we'll make sure it's done safely and correctly.