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Security

Fraud & Scams, Account & card safety

Security

  • Can I transfer money or close the account whilst it is under review with the Safeguarding Team?
  • Why is my account still blocked after sending proof documents you have requested?
  • How long does it take to unblock my account?
  • I logged into my app and I saw a message "Account blocked". What should I do?
  • Why has my account been blocked?
  • PIN Security Tips
See all 16 articles

Fraud and Scams

  • How do I raise a Direct Debit indemnity claim?
  • How can I dispute a charge for goods or services not received or not as described?
  • How can I dispute an ATM transaction where cash was not dispensed?
  • How to dispute an unrecognised transaction?
  • Reporting Suspicious Activity
  • Suits Me has called/emailed/texted me and asked me to move my money. Is this real?
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