If you see a red X and the message “Fail, please retry verification”, it means the system was unable to process the selfie you submitted.
No need to worry. Simply click the “Retry face verification” button.
Please see the tips below on how to take a successful selfie:
- Make sure your face is clearly visible.
- Remove anything that may cover your face, such as sunglasses or a hat.
- Try to take your selfie in a well-lit area.
- Hold your device steady and follow the on-screen instructions.