You can raise a claim if a Direct Debit has been taken from your account when it shouldn't have been, and there are a few reasons this might happen. The most common reasons include – an incorrect amount, the wrong date, an unfamiliar merchant, or a cancelled contract with the merchant.
The Direct Debit Guarantee is there for all Direct Debits. It offers you protection in the unlikely event that there is a mistake with your payment. However, please note that the Guarantee does not cover any contractual disputes you may have with the billing organisation.
Requesting additional information and evidence – Sometimes, Suits Me may need a bit more information to understand the nature of the error and to confirm that it has occurred. Providing this information will help us in our discussions with the collecting organisation. Once we have confirmed that there has been an error with your Direct Debit payment, you will receive your refund promptly, usually within 24 business hours.