If your Direct Debit hasn’t been set up as expected, there are a few common reasons this may have happened:
1. Incorrect details were provided
If the company you’re paying was given the wrong account number or sort code, the Direct Debit request may not reach us. Double-check the details you shared with the organisation.
2. The request hasn’t been processed yet
It can take up to 10 working days for a new Direct Debit to appear in your account after you’ve given the company permission. If it’s only been a few days, the setup may still be in progress.
3. The company hasn’t submitted the mandate
We can only set up a Direct Debit once the organisation you’re paying has sent the request. Sometimes delays happen on their side, so you may need to contact them directly to confirm.
The organisation needs to send us a mandate electronically; we are unable to process paper mandates.
4. Attempted payment before setup was complete
If the company had tried to take the first payment before the Direct Debit was fully in place, the transaction could have failed. Once the mandate is active, future payments should work.