We understand that unexpected charges or payment issues can be frustrating, and we're here to help resolve them.
If you ask us to investigate a transaction dispute that isn’t related to fraud, a £18 dispute fee may apply. This fee helps cover the cost of investigating the payment.
The good news is that fraud reports are always free. If someone used your card or account without your permission, you won’t be charged a dispute fee.
If your dispute is successful, we’ll refund the £18 fee back to your account.