Pricing
- How much does it cost to withdraw cash from an ATM?
- What is the exchange rate used for my payment abroad?
- Is there a fee for using Suits Me card at ATMs abroad?
- Is there a transaction fee for paying with my Suits Me card abroad?
- Why was I charged a fee for my top-up?
- Is there a fee for closing an account?
Insufficient Funds & Payment Issues
- Why was I charged an unpaid Direct Debit fee?
- Why have I been charged twice for my monthly fee?
- Suits Me charged me incorrectly. How can I get my money back?
- What happens if I don't have money to pay for a card replacement fee?
- Why the app says "insufficient funds" when I am trying to order a replacement card?
Account Upgrades and Downgrades
- How do I downgrade my account to Essential?
- How do I downgrade my account plan to Premium?
- How do I upgrade my account to Premium Plus?
- How do I upgrade my account to Premium?
- Why are there three different accounts?
- Will I get a new card after upgrading or downgrading my account?
Fee Changes & New Pricing
Dispute fee
- Can I cancel a dispute after opening it?
- Can the £18 dispute fee be waived?
- Why do you charge a dispute fee?
- Which disputes include the £18 fee?
- Which disputes are free to raise?
- When will I be charged the £18 dispute fee?