Why the app says "insufficient funds" when I am trying to order a replacement card? 29 July 2025 14:42 Updated The fee for replacing your card is £5.00, which needs to be paid before a card is issued. Related articles What happens if I don't have money to pay for a card replacement fee? How do I get a replacement card? Will I get a new card after upgrading or downgrading my account? How do I order a replacement card if the original card was never activated? Are there any limits on the account?