If you think you may have misplaced your card or are not sure if it is lost or stolen, you can place a temporary freeze on it to protect your account.
If you need to temporarily freeze your card, please follow the instructions below:
Mobile App
- Login to the Suits Me mobile app
- Click the ‘Cards’ icon on the navigation pane at the bottom of the app
- Select ‘Freeze Card’ to place a temporary block on the card until you can contact our customer care team
Online Money Account
- Login to your online money account
- Click the ‘Cards’ icon on the navigation pane towards the top of the page
- Select ‘Freeze Card’ to place a temporary block on the card until you can contact our customer care team
Telephone
Customer Care: 03330 151 858 (available Monday – Friday 9am–8pm) – Select Option 3
If I ‘Freeze’ my card, how long will the temporary block remain on my card?
This temporary block will remain on your card until you either ‘Unfreeze’ your card via your online money account or using the mobile app or you report your card as lost or stolen.
I’ve found my card, what should I do?
If you blocked your card but have now found it then great news! Simply access your online money account or mobile app, visit the cards section, click the ‘Cards’ icon and select ‘Unfreeze’.
If you don’t have access to the online portal or the mobile app, please contact our customer care team who will be able to unblock your card for you.