If you're asked to upload a selfie when you log in to the app, this is part of our identity verification process.
To help keep your account secure, we verify your identity during sign-in by asking you to take a live selfie. This helps us confirm that the person accessing the account is the authorised account holder.
Why do I need to do this?
This is an additional security measure designed to help protect your account and prevent unauthorised access.
Can I turn this off?
No. If your account is configured to require selfie verification at login, this security step can't be disabled or bypassed.
Tips for a successful verification
- Make sure you're in a well-lit area.
- Remove anything that covers your face, such as sunglasses or hats.
- Hold your device steady and follow the on-screen instructions.
- Allow camera access if prompted.
If you're having trouble completing the selfie verification, contact us for assistance.