At Suits Me, we’re committed to treating all our customers fairly, with respect and
understanding.
We know that sometimes things can be frustrating, and we’ll always do our best to help,
especially if you’re in a difficult situation.
In return, we ask that you treat our team with respect.
Our Zero Tolerance Approach
We do not accept abusive or threatening behaviour towards our staff under any
circumstances.
This includes:
• Swearing at or insulting our team
• Discriminatory or offensive language
• Threats or intimidation
• Harassment or repeated unreasonable contact
What Happens If This Occurs
If behaviour crosses the line, we may:
• End a call or live chat
• Limit how we communicate with you, for example we will use written
communication only
• Your account could be closed in line with our Terms & Conditions
We will always act fairly and explain our decisions clearly.
Our Commitment to You
We will:
• Treat you with respect and fairness
• Listen and try to resolve your issue
• Take your personal circumstances into account
What We Ask From You
• Speak to our team respectfully
• Work with us to resolve your query