If you’ve shared details about your situation with us and consented to us recording this we will aim to provide the support you need when you need it.
This means we take what you’ve told us on board when helping you manage your account, guide you through your options, and provide advice that fits your circumstances.
We want to make things easier for you, and we will always treat you fairly.
Sharing your situation with us also helps us communicate in the way that works best for you, so you feel supported without having to explain yourself each time you get in touch.