If you're having trouble receiving your One-Time Passcode (OTP), here are a few things to keep in mind:
- Phone Number Mismatch: Please ensure you're using the same mobile number linked to your Suits Me account. We only send OTPs to the registered number.
- Incorrect Number on File: If you’ve changed your phone number, please remember to update it.
- Dual SIM Devices: If you have a phone with two SIM cards, you might want to try removing the second SIM, restarting your phone, and then requesting the OTP again.
- Network Issues Outside the UK: If you’re currently outside the UK or using a non-UK number, your network may be blocking the OTP. It might be worth trying again later.
- Delays in Delivery: Sometimes, OTPs can take a little while to arrive.