If you're having trouble receiving your One-Time Passcode (OTP) or see "Invalid OTP" error after entering one, here are a few things to check:
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Restart your phone: Try turning your phone off and back on again, especially if you haven’t done this in a while.
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Phone Number Mismatch: Please ensure you're using the same mobile number linked to your Suits Me account. We only send OTPs to the registered number.
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You May Have Blocked Our Number: You may have accidentally blocked the number we use to send OTPs. Please check your blocked contacts or message settings. OTPs are sent from "SUITS ME".
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Inbox Full: If you're using an older device, it's possible your SMS inbox is full, preventing new messages from coming through. Try deleting old texts and request the OTP again.
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Dual SIM Devices: If you use two SIM cards, try removing the second SIM, restarting your phone, and then requesting the OTP again.
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Third-Party SMS Apps: Some third-party SMS apps (like spam blockers) might filter OTPs as junk or spam. Check your spam or filtered folders.
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Do Not Disturb or Focus Mode: These settings may silence incoming SMS notifications. Even though the message is delivered, you might not see it immediately.
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Network Issues Outside the UK: If you're outside the UK or using a non-UK number, your mobile network may delay or block OTP delivery. Try again later or contact your provider.
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Delays in Delivery: OTPs can sometimes take a few minutes to arrive. Wait a little before requesting a new one to avoid message stacking.
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Poor Signal or Reception: Low mobile signal can delay or prevent OTPs from being received. Try moving to an area with stronger reception or toggling airplane mode on and off again.
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Outdated App Version (if applicable): If you're requesting the OTP through an app, make sure it's updated to the latest version from the App Store or Google Play.