If your debit card is lost, stolen or damaged, you can manage it in the Cards section of your Suits Me app or online account.
- "I've lost my card": Go to Cards and select Freeze Card to temporarily block your card while you look for it. If you find your card, you can unfreeze it at any time. If you can't find it, return to the Cards section and select Order Replacement to request a new card.
- "I need to order a replacement card": Go to Cards and select Order Replacement as soon as possible. This will stop your current card and arrange a replacement.
If you don't have access to the app or online account, please contact us.
If you're contacting us outside of our opening hours, email urgenthelp@suitsmecard.com.
Once you order a replacement, your existing card will no longer work for new card transactions. However, recurring subscription payments may still be taken. If you need to stop these payments, please contact us.
Freezing your card will Stop:
- Cash withdrawals at ATMs
- Online and in-store shopping
- In-store cashback
- Chip and PIN payments
- Contactless payments
- Online and in-store shopping
Freezing your card won’t Stop:
- Money entering your account (wages, transfers etc.)
- Direct debits (created prior to your card being lost or stolen)
- Standing orders (created prior to your card being lost or stolen)
You can view a video guide here: