FAQs
Frequently asked questions regarding your new Suits Me account
- What happens to my money?
- Why did you close our old accounts and open new ones?
- How do I change my wages/benefits to come into the new account?
- What do I do if I am expecting a payment when I receive my new card and account details?
- What happens if I receive a payment into my new account before I activate my card?
- Does the login process change, and do I need to access a new online account?
- What happens with my dispute that is still ongoing?
- Can I still dispute a transaction that I made under the old Suits Me account?
- What if I need to view transactions or a statement from the old account?
- What will happen with Google Pay?
- What will happen with my old account if I am not able to activate the new card on time?
- How can I make international payments? Can we do this on our app?
- Will I receive an email with the account number and sort code prior to receiving the card?
- When can I close my account and opt out of moving?
- My benefits have bounced back because my old account is closed, what do I do?
- I haven’t received my new card
- How do I get my PIN?
- I have just tried to top up cash at a Post Office, why didn’t this work?
- Does this mean you do credit checks now you have changed providers?
- Does this mean we are going to be charged more fees?
- What is going to happen with my Direct Debits and Standing Orders?
- Can I pay a cheque into my Suits Me account?
- What will happen with my refund that is supposed to come to my old account?
- How will my personal data be stored during this transition?
- Will my personal data be shared with the new issuing partner and if so, can I opt out of having my data transferred?