You can get a new debit card when your original one is lost, stolen or damaged.
You can also get a new one if you want to add another cardholder to your online banking account or when your first one has expired.
When your card is lost, stolen or damaged:
If your card is lost or stolen you should go to the Cards section of the online account or mobile banking app and select either lost or stolen. You will be sent a replacement card in the post.
If you don't know where your card is you can freeze and unfreeze your debit card temporarily from the app before you report is as lost or stolen.
When you want to add a new cardholder:
You can add 1 other cardholder to your account as long as they are over the age of 18. They will receive a card in their name and will be able to withdraw funds using their card.
To get another card go to you online account and select Additional card request on the left hand side of the page or contact the customer care team.
You can only open 1 Suits Me account at a time, so each card will be linked to the same account.
When your card has expired
Your debit card has an expiry date on the front of it underneath the long, 16-digit number. Once your card reaches this you will need to order a new one to make debit card purchases from your Suits Me account.
You can order a new one through the Suits Me online account or by contacting our customer care team.