There are a few reasons why your card transaction might be declined. Here are some factors to consider.
- Please make sure your card is activated in order to be enabled for the type of transactions you want to make. How do I activate my Suits Me Visa Debit card?
- Check that you have sufficient money in your account for the transaction or purchase you want to make, considering as well, the fees that may apply. How do I check my balance?
- Make sure you have entered your PIN correctly. I’ve forgotten my PIN, where can I find it?
- If it’s an online payment or transfer, please make sure you enter the correct and valid details required .
If you've checked all of these, please contact the customer care team.