We aim to provide a high-quality service that meets the needs and expectations of all our cardholders. However, we recognise that there may be occasions when you may feel dissatisfied.
If this does happen, please speak to us and we'll do all we can to resolve it as quickly as possible.
Please contact us by one of the following methods.
Live Chat: Bottom Right corner on our website
Post: Suits Me, Complaints Handling Department, The Old Shippon, Moseley Hall Farm, Chelford Road, Knutsford, Cheshire, WA16 8RB
Complaints received by email or post will be acknowledged within 5 business days.
If we are unable to resolve your complaint to your satisfaction within 15 calendar days you may contact The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Visit www.financial-ombudsman.org.uk and complete their online form.
*To maintain a quality service, we may monitor and record phone calls.
*Calls to 033 numbers use free plan minutes if available. Otherwise, they cost the same as 01/02 prefix calls.