We aim to provide a high-quality service that meets the needs and expectations of all our cardholders. However, we recognise that there may be occasions when you may feel dissatisfied.
If this does happen, please speak to us and we'll do all we can to resolve it as quickly as possible.
Please contact us by one of the following methods.
Complaints received by email or post will be acknowledged within 1 working day.
If we are unable to resolve your complaint to your satisfaction within 8 weeks you may contact The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Visit www.financial-ombudsman.org.uk and complete their online form.
*To maintain a quality service, we may monitor and record phone calls.
*Calls to 033 numbers use free plan minutes if available. Otherwise, they cost the same as 01/02 prefix calls.